Last Updated: May 31, 2026

Thank you for visiting Asili Living Co (“we,” “us,” or “our”). We are a Canadian business based in Ontario, Canada, and we are committed to protecting your privacy in accordance with applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.asililivingco.ca and make purchases through our Shopify-powered store.

By using our website, you consent to the data practices described in this policy. Please read it carefully.

 

1. Information We Collect

1.1 Information You Provide Directly

When you create an account, place an order, or contact us, we may collect:

•       Full name

•       Email address

•       Billing and shipping address

•       Phone number

•       Payment information (processed securely through Shopify Payments — we do not store full card details)

•       Order history and preferences

•       Communications you send to us (e.g., customer service inquiries)

 

1.2 Information Collected Automatically

When you browse our store, we and our service providers may automatically collect:

•       IP address and approximate location

•       Browser type and device information

•       Pages visited, time spent, and referring URLs

•       Cookies and similar tracking technologies

 

1.3 Information from Third Parties

We may receive information about you from third-party services such as:

•       Shopify (our ecommerce platform)

•       Payment processors (e.g., Shopify Payments, PayPal, Shop Pay, Afterpay/Klarna for Buy Now, Pay Later)

•       Social media platforms (if you interact with our ads or pages)

•       Analytics providers (e.g., Google Analytics)

 

2. How We Use Your Information

We use the information we collect to:

•       Process and fulfill your orders, including shipping and returns

•       Send order confirmations, tracking updates, and receipts

•       Respond to your questions and provide customer support

•       Send promotional emails and newsletters (only with your consent)

•       Improve our website, products, and customer experience

•       Detect and prevent fraud or unauthorized access

•       Comply with legal obligations

•       Personalize your shopping experience and product recommendations

 

3. Shopify as Our Ecommerce Platform

Our store is powered by Shopify Inc. Shopify provides us with the ecommerce infrastructure to sell our products. Your data is stored on Shopify’s servers and is subject to Shopify’s Privacy Policy as well.

Shopify uses your data to:

•       Enable your purchases and payment processing

•       Power features such as Shop Pay, order tracking, and fraud analysis

•       Comply with applicable laws and regulations

 

You can review Shopify’s privacy practices at: https://www.shopify.com/legal/privacy

 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These include:

•       Essential cookies: Required for the store to function (e.g., shopping cart, checkout)

•       Analytical cookies: Help us understand how visitors use our site (e.g., Google Analytics)

•       Marketing cookies: Used to deliver relevant ads and track campaign effectiveness

 

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. When you first visit our store, you may be prompted to accept or decline non-essential cookies in accordance with applicable laws.

 

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

•       Shopify: To operate our store and process transactions

•       Shipping carriers (e.g., USPS, UPS, FedEx): To deliver your orders

•       Payment processors: To process payments securely

•       Buy Now, Pay Later providers (e.g., Afterpay, Klarna, Shop Pay Installments): When you choose BNPL at checkout

•       Email marketing platforms (e.g., Klaviyo, Mailchimp): To send newsletters and promotions (only with your consent)

•       Analytics providers: To analyze website traffic and improve our store

•       Law enforcement or legal authorities: When required by law or to protect our rights

 

All third-party providers we work with are required to handle your data in accordance with applicable privacy laws.

 

6. Email Marketing

If you opt in to receive marketing emails from us, we will send you newsletters, product updates, promotions, and skincare tips. You may unsubscribe at any time by:

•       Clicking the “Unsubscribe” link in any marketing email

•       Emailing us directly at the contact address below

 

We will never add you to our marketing list without your consent.

 

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

•       Order records: Retained for up to 7 years for accounting and legal compliance

•       Account information: Retained until you request deletion

•       Marketing preferences: Retained until you unsubscribe or request deletion

 

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

•       Access: Request a copy of the personal data we hold about you

•       Correction: Request that we correct inaccurate or incomplete information

•       Deletion: Request that we delete your personal data (subject to legal retention requirements)

•       Opt-Out: Opt out of marketing communications at any time

•       Data Portability: Request your data in a structured, machine-readable format

•       Restriction: Request that we limit how we process your data

 

To exercise any of these rights, please contact us using the information in Section 12. We will respond within 30 days.

 

9. Canadian Privacy Law — PIPEDA & Ontario Residents

Asili Living Co is a Canadian business based in Ontario. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

Under PIPEDA, you have the right to:

•       Know what personal information we hold about you and how it is used

•       Access your personal information and request corrections

•       Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal or contractual restrictions)

•       File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

 

To reach the Office of the Privacy Commissioner of Canada:

Website: www.priv.gc.ca  |  Phone: 1-800-282-1376

 

To exercise your rights or submit a privacy request, please contact us using the information in Section 12.

 

10. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

 

11. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse. Our store is hosted on Shopify’s secure, PCI-DSS compliant platform, and all payment transactions are encrypted using SSL technology.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

 

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

 

Asili Living Co

Skincare & Bath

Email: contact@asililivingco.ca

Website: www.asililivingco.ca

 

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.