FREQUENTLY ASKED QUESTIONS
Are your skincare products fragrance-free?
Yes. Our face care collection is fragrance-free and thoughtfully formulated to support sensitive, mature, and evolving skin without added fragrance.
Who are your products designed for?
Our products are especially suited for women experiencing changes in their skin due to age, hormones, environment, or lifestyle. We focus on barrier-supporting skincare that helps simplify your routine while supporting healthy-looking skin.
What does "hormone-aware skincare" mean?
Hormonal changes can affect skin hydration, sensitivity, texture, and overall balance. Our formulations are created with these changing needs in mind, focusing on gentle cleansing, hydration, and skin barrier support.
Are your products suitable for sensitive skin?
Many of our products are formulated with sensitive skin in mind. Because every person's skin is unique, we always recommend reviewing ingredient lists and performing a patch test before use.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and secure local payment options where available.
How do I know if my order was successful?
You’ll receive a confirmation email right after placing your order with your order number and details.
Can I change or cancel my order after placing it?
We begin processing orders as quickly as possible to ensure timely delivery. If you need to make a change or cancel your order, please contact us at contact@asililivingco.ca as soon as possible after placing your order.
While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
If your order has already shipped, please refer to our Return Policy for available options.